Bank's Name and Address

Wirecard Bank AG
Einsteinring 35 
85609 Aschheim 
Telephone: +49 (0)89 - 4424 2000* 
Fax: +49 (0)89 - 4424 2100* 

*You will be charged by your telephone company for a call in the German landline.

Persons authorised to represent the Bank

Executive Board:

Jörg Brand
Frank Hellwig (Chairman)

Supervisory Board:

Dr. Peter Schad (Chairman)

Bank's Main Activity

The object of the company is to operate banking business of any kind and associated business.

Competent Supervisory Authority

Bundesanstalt für Finanzdienstleistungsaufsicht
(German Federal Office for the Supervision of Financial Services)

Bonn office: 
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

Graurheindorfer Str. 108 
53117 Bonn 
Postfach 1253 
53002 Bonn 

Frankfurt office: 
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)

Marie-Curie-Str. 24-28 
60439 Frankfurt 
Postfach 50 01 54 
60391 Frankfurt 

Fon: +49 (0)228 / 4108 - 0 
Fax: +49 (0)228 / 4108 - 1550 

European Central Bank
Sonnemannstraße 20
60314 Frankfurt am Main

Registration of the Principal Place of Business in the Commercial Register

Commercial Register of the Amtsgericht (Local Court) München 
Wirecard Bank AG 
Handelsregister B München 
Einsteinring 35
85609 Aschheim 
Registernummer: HRB 161178 
UST.-Id.-Nr.: DE207567674

Contract Language

The authoritative language for this contractual relationship and for communication with the customer during the term of this Agreement is German.

Legal System/ Place of Jurisdiction

Under no. 6(1) of the General Terms and Conditions of Business (GCs) the conclusion of the contract and the entire business relationship between the customer and the Bank is governed by German law.

The law and place of jurisdiction in the case of domestic and foreign mercantile and public customers are governed by no. 6(2) and (3) of the General Terms and Conditions of Business (GCs).

Out-of-court dispute resolution

The Bank participates in the dispute resolution scheme run by the consumer arbitration body “The German Private Banks’ Ombudsman” ( Consumers may have any disputes with the Bank resolved by the Ombudsman. Where disputes concerning a payment services contract (Section 675f of the German Civil Code) are involved, customers who are not consumers also may request their resolution by the Ombudsman. Further details are contained in the “Rules of Procedure for the Settlement of Customer Complaints in the German Private Commercial Banking Sector”, which are available on request or can be downloaded from the Internet at Complaints should be addressed in text form (e.g. by letter, telefax or email) to the Customer Complaints Office at the Bundesverband deutscher Banken (Association of German Banks), Postfach (P.O. Box) 040307, 10062 Berlin; fax: +49 (0)30 16633169; email:

Notice of the Existence of a Voluntary Deposit Insurance

The Bank is affiliated to the Deposit Insurance Fund (Einlagensicherungsfonds) of the Bundesverband deutscher Banken e.V. [Federal Association of German Banks]. The extent of the liabilities protected by the Deposit Insurance Fund is described in VII of the General Terms and Conditions of Business (GCs).

Details of Bank's Correspondent

Bank sort code: 512 308 00 

European Online Dispute Resolution (ODR) platform

The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out-of-court.

Information on the Distance Selling Agreement
Please click here to download the pdf.